Donor experience and commitment CSL’s ambition is to create a positive donor experience in partnership with donors and communities, by continuously innovating the donation process, supporting donors’ holistic well‑ being, and investing in the health equity of donor communities. CSL’s donor experience commitment for FY2030 is to initiate new programs to promote health awareness resources, ensuring that at least 30% of donors obtain access. CSL continues to explore efforts to help promote health awareness among donors, and also awareness of plasma donation among individuals who currently do not donate plasma. As part of its on-going efforts to provide a more positive donor experience, CSL will be launching a Voice of the Donor survey in July. Results of the survey will be reviewed and improvements, where appropriate, will be made at each individual donation centre to enhance donor experience. Supporting local CSL Plasma donation centre communities Not only does each CSL Plasma donation centre collect plasma as the foundation of life-saving and life-enhancing therapies, each centre also contributes positively to local communities, supporting donors and benefitting the surrounding area. One CSL Plasma donation centre contributes nearly US$6 million in employee payroll and average donor payments; most of which is spent locally in the communities where CSL operates, and provides approximately 50 jobs, which are mainly full time. CSL Plasma also spends a significant amount of time giving back to local communities through fundraising, sponsorships, food drives, supporting local sports teams, volunteering, donating goods and money and much more. Healthier Communities Assessing donor health more effectively CSL has been working to integrate artificial intelligence (AI) into daily operations, and one of the recent initiatives from the company’s AI Accelerator Program has been designed to assist CSL Plasma. In May 2025, CSL rolled out the Plasma Medical Quick Search, an AI-based tool that enhances the donor suitability process to all US and Puerto Rico donation centres. The tool supports Medical Staff Associates (MSAs) as they determine donor eligibility during health assessments for new, returning or lapsed donors. This tool streamlines the assessment process and empowers MSAs to help deliver better outcomes to potential donors, while creating the opportunity for more positive interaction with donors. Previously, staff had to navigate a document library to determine donor eligibility related to medical conditions, medications and other information provided during the health screening. Healthier World 32
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