CSL Ltd Annual Report 2020

affect our ability to execute our strategy and to deliver sustainable growth. In particular we recognise that macroeconomic pressures on pricing and payers (including barrier taxes) may impair access, growth and newmarket entries. CSL works closely with stakeholders in all markets and continually seeks to ensure pricing of our therapies remains competitive in all markets. By continually seeking to innovate in our product portfolio, we can also expand our access to competitive markets. People and culture Our people and culture are essential to our delivery of our 2030 strategy. Our people and our ability to maintain our desired culture are integral to operating at the standards expected by our stakeholders and community. We have a number of programs and policies in place to ensure that our Values underlie how we do things and guide our work, including our CSL Speak Up Policy and our Code of Responsible Business Practice. We also recognise the need to have the right people in the right roles in order to execute our 2030 strategy. In order to attract, develop and retain skilled and talented people in a globally competitive environment, we frequently benchmark ourselves against the markets in which we operate to ensure we offer total rewards that are comparable to our peers and competitors. In addition to this, we recognise the evolution of our workforce environment. We continually challenge ourselves to create a work dynamic that ensures our people can focus on meaningful, valuable work. We have recently implemented the Promising Futures initiative, which emphasises digitalisation and automation, development and re-skilling, collaboration and connectivity and customised rewards for attracting next-generation talent. Privacy and cybersecurity Maintaining privacy and security of our patient, plasma donor, employee and company data is critical and at the forefront of all that we do. It is an essential risk to manage to ensure that we can deliver on our 2030 strategy. Over the past 12 months, we have seen an increase in cyberthreats against individuals and companies. The nature of these cyberattacks are constantly evolving and can include sophisticated phishing scams and attacks on critical infrastructure. The privacy and security of our patient, donor, employee and corporate information may be compromised by breaches of our IT security and unauthorised or inadvertent release of information through human error or espionage. CSL continuously monitors and assesses its cybersecurity threats. We have implemented robust and externally tested security controls for our IT systems, data centre infrastructure, and data sets based on our understanding of known threats and best practice industry knowledge. We also provide educational updates and training so that our people can recognise and properly respond to a cyberattack or report a privacy breach. Further detail about our risk management framework and how we manage our business risks is provided in our 2020 Corporate Governance Statement available on CSL.com (Our Company > Corporate Governance). CSL Limited Annual Report 2020 19