CSL Ltd Annual Report 2019

18 Training and development A key underpinning of CSL’s brand is the investment we make in the growth, learning and development of our people. We want to ensure that once on board, CSL employees have access to opportunities that help them achieve superior performance in their current position and/or prepare for their next position. Highlights from the past year include: –– Hosting a multi-day leadership summit for senior leaders from around the world. During the summit, we launched our 2030 strategy, workshopped potential ideas to support that strategy, heard first-hand from our patients and explored ways to lead innovative teams. –– Holding six 1-day leadership and development conferences across all of our major sites for leaders and employees. The programs included site management discussions, external thought leaders, networking and teambuilding opportunities, and development resources. We also created a leadership day toolkit for our remote leaders to leverage with their local teams. –– Investing in training programs for our front line people managers that allow them to develop their skills through both instructor-led and virtual learning experiences on a range of topics, including building effective teams, coaching, managing change and delivering effective feedback. Employee engagement We conduct an employee feedback survey to ensure we are listening to employees when it comes to their work experiences and expectations. The survey captures feedback on everything from the company’s future vision to collaboration, decision-making, processes and living the CSL Values. In the most recent survey conducted in April/May, over 15,500 employees shared their thoughts and opinions with CSL’s overall engagement index score remaining steady with the comparable prior period and two percentage points above the world norms database 2019. * Indicator externally assured by Ernst & Young. People & culture 74% 2% employee engagement score higher than world norms database.* CSL Limited Annual Report 2019 34 Promising Futures